I do not accept returns. However if there is an issue and you have proof, a picture is required. On a case by case basis, I will either issue a store credit for the amount of the item or replace the item. MUST have PICTURED proof of the issue.
Any shipping issues are that of the customer. However if the shipment is late or the baked goods are not edible, I will replace/issue a shop credit for the item. MUST have PICTURED proof.
WARNING: Shug's is NOT an allergen free kitchen, consume at your own risk. Made in a kitchen that uses: tree nuts, eggs, dairy, gluten and other allergens. *CONSUME AT YOUR OWN RISK*
Shug's reserves the right of refusal, if you are consistently asking for replacements, you will be blocked from ordering. Of if you are consistently ordering and then cancelling the order last minute you will be blocked from placing future orders. My time is important.
Thanks for supporting my small business! Have a good day! Please message me with any questions or comments! I would love to hear from you.
